The system
Commissioned station
Site acceptance, panel, HMI, recipe, camera lighting, or a spare part on a system we shipped. Include the plant name, the line, and whether the reject is firing. Email jmontano@jmautomated.com.
Support
Email the shop.
Support for the system we shipped, this website, the phone line, and GetAdvice. Write from a plant or account address so we can match the station.
Reach us
Where to write.
Name the plant, the station, and what moved. Leave out passwords, card numbers, API keys, and recipe files you would not send in the clear. We answer Pacific time from Carlsbad.
Phone line
Line and billing
Worker sign-in, calendar booking, SMS confirmations, or the monthly subscription. Email from the address on the account so we can find the tenant. The public phone-line product lives at /worker.
GetAdvice
App Store subscriptions
Manage or cancel GetAdvice Pro in iOS Settings, then your name, then Subscriptions. Apple bills that product. For app access or a restore, email the shop with the Apple ID you used — not the password.
Privacy
Requests and deletion
Access, correction, or deletion for this website, the phone line, or GetAdvice. Email the shop, or use the contact listed in the Privacy Policy. We do not need a copy of your government ID for a site inquiry.