If this is you
The original integrator is gone
No documentation, no backups, and nobody to call when a screen freezes.
Your integrator disappeared. Your machines didn't.
A support plan for the PLCs and HMIs on your floor, ours or someone else's. Backups you hold, remote help through a gateway your plant owns, and next-business-day response.
Who it is for
Who is a support plan for?
If this is you
No controls engineer on staff
Maintenance keeps the line running, but nobody owns the PLC programs.
If this is you
A system we just built
Keep it backed up and supported after site acceptance.
What you get
What the plan covers.
Support plan
- Coverage
- Up to three PLCs or HMIs at one site.
- Backups
- Monthly backups with version history, kept off site, with a copy for you.
- Response
- Next business day during business hours. Same day for a line-down emergency. We do not sell 24/7 coverage.
- Remote help
- A set number of remote hours each month, only through a logged gateway your plant owns and your IT approves. Nothing on the PLC is exposed to the internet.
- Health check
- A yearly health and obsolescence report, and a restore test.
- If we are unavailable
- You hold current backups, passwords and documents, so your plant is never locked to us.
Onboarding
- Inventory
- Every device, catalog number and firmware version on the plan.
- Recovery
- Programs recovered and backed up.
- Documents
- What we find, written down.
- Access
- Remote access set up on the plant-owned gateway.
How it works
How does a JM Automated Solutions support plan start?
01–03
The same start as every JM job
Tell us about the system, a 20-minute call, then a written, fixed quote within 2 business days. See how every JM project starts.
04
Onboarding invoice, then the setup
You pay onboarding. We inventory every device, recover and back up the programs, and set up remote access.
05
The plan starts
Monthly backups, remote help and next-business-day response. Any assessment fee you already paid comes off onboarding.
For a support plan, onboarding takes the place of the assessment: we inventory and back up everything before the plan starts. We support systems we did not build. Tell us the PLC and HMI platforms in the form; we confirm before we quote.
Starting price
What does a support plan cost?
These prices cover the scope above. You get a written, fixed quote before any work starts.
Starting price
Support plan
Starting at $750 per month, per site
Business hours. Not a 24/7 service.
Starting price
Onboarding
One time $2,900
Inventory, program recovery, documents, remote access.
Add-ons
Add to the job.
Add-on
Extra remote hours
For months when you need more than the plan includes.
Quoted with the job
Add-on
On-site visits
Billed at the day rate.
Quoted with the job
Add-on
More devices or sites
Add PLCs, HMIs or a second site to the plan.
Quoted with the job
Proof